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Cancellation policy

Cancellation Policy for Anushka Designer

Effective Date: 23-02-2025

1. Introduction At Anushka Designer, we strive to provide a smooth shopping experience for our customers. This Cancellation Policy outlines the conditions under which customers can cancel their orders and receive refunds or adjustments.

2. Order Cancellation Eligibility Customers can cancel their orders under the following conditions:

  • The order is canceled within 24 hours of placement.
  • The product has not been processed or shipped.
  • The cancellation request is made through our official communication channels.

3. Non-Cancellable Orders Some orders cannot be canceled:

  • Orders that have already been shipped.
  • Customized or personalized products.
  • Products purchased during sale events or under special discounts.
  • Digital or downloadable products.

4. Cancellation Process To cancel an order, customers must:

  • Contact our support team at ask@anushkadesigner.com or call 8799758644.
  • Provide the order number and reason for cancellation.
  • Ensure that the request is made within the cancellation window.

5. Cancellation Charges

  • If an order is canceled within the allowed time, no cancellation fees apply.
  • If the cancellation request is made after the processing has begun, a 10% processing fee may be deducted.
  • For prepaid orders, a payment gateway fee (if applicable) will not be refunded.

6. Refund Process for Canceled Orders

  • If eligible, refunds will be processed within 7-10 business days.
  • The amount will be refunded to the original payment method.
  • If a refund delay occurs, customers can contact support for assistance.

7. Partial Order Cancellation

  • Customers can request cancellation of specific items from an order.
  • If only part of an order is canceled, the refund will be issued for the canceled items only.
  • Shipping fees for the original order may not be refunded.

8. Cancellation by Anushka Designer Anushka Designer reserves the right to cancel an order under the following circumstances:

  • The product is out of stock.
  • Payment verification fails.
  • The order is flagged for fraudulent activity.
  • The customer provides an incomplete or incorrect shipping address.

9. Order Modification Requests

  • If a customer wants to modify their order instead of canceling, they must request modifications within 24 hours of placing the order.
  • Modifications are subject to product availability and feasibility.

10. Subscription or Pre-Order Cancellations

  • If Anushka Designer offers subscription-based or pre-order services, the cancellation terms will be specified for each subscription.
  • Pre-orders may have a different cancellation timeframe depending on availability.

11. Refund Mode & Timeframe

  • Credit/Debit Card Payments: Refunds are processed within 7-10 business days.
  • UPI & Wallet Payments: Refunds may take 5-7 business days.
  • Cash on Delivery (COD): Refunds (if applicable) will be provided through bank transfer.

12. Dispute Resolution

  • Any disputes regarding cancellations will be handled as per Indian consumer protection laws.
  • Customers can escalate unresolved issues by contacting legal@anushkadesigner.com.

13. Fraudulent Cancellation Requests

  • Anushka Designer reserves the right to reject cancellation requests that appear fraudulent.
  • Repeated cancellation requests from the same customer may be flagged for review.

14. Policy Modifications

  • Anushka Designer reserves the right to modify this policy at any time.
  • Changes will be updated on our website and will take effect immediately.

15. Customer Support For cancellation-related queries, customers can reach out to:

By purchasing from Anushka Designer, customers agree to this Cancellation Policy.