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Return policy

Return Policy for Anushka Designer

Effective Date: 23-02-2025

1. Introduction At Anushka Designer, we prioritize customer satisfaction. If you are not completely satisfied with your purchase, you may return the product under the terms outlined in this policy.

2. Eligibility for Returns Customers can return products under the following conditions:

  • The product is defective or damaged upon arrival.
  • The product received is different from what was ordered.
  • The product does not match the description on our website [https://anushkadesigner.com/].
  • The return request is made within 7 days of receiving the product.

3. Non-Returnable Items Certain products are not eligible for return:

  • Customized or personalized items.
  • Products bought during sales or on special discounts.
  • Items that have been used, altered, or washed.
  • Products that are missing original packaging or accessories.
  • Digital or downloadable items.

4. Return Request Process To initiate a return, customers must:

  • Contact our support team at ask@anushkadesigner.com or call 8799758644.
  • Provide the order number, product details, and reason for the return.
  • Attach clear images showing the defect or issue (if applicable).
  • Ensure the request is submitted within the allowed timeframe.

5. Return Shipping Instructions

  • The item must be packed securely in its original condition.
  • If the return is due to a defective or incorrect product, Anushka Designer will cover return shipping costs.
  • If the return is due to a change of mind, the customer is responsible for shipping charges.
  • A valid tracking number must be shared once the item is shipped back.

6. Return Approval & Processing

  • Once the returned item is received and inspected, an approval notification will be sent.
  • If approved, the refund or exchange will be processed within 7-10 business days.
  • Refunds will be credited back via the original payment method.

7. Exchange Option

  • Customers can choose an exchange instead of a refund.
  • Exchanges are subject to product availability.
  • If an exchange is not possible, a refund will be issued.

8. Cancellation of Returns

  • If a return request is canceled before shipping, no charges apply.
  • If the return has already been processed, refunds will be provided per policy guidelines.

9. Late or Missing Refunds

  • If a refund is not received within the expected timeframe, customers should check with their bank or payment provider.
  • If further assistance is needed, contact us at ask@anushkadesigner.com.

10. Dispute Resolution

  • Any disputes regarding returns will be handled as per Indian consumer protection laws.
  • Customers can escalate unresolved issues by contacting legal@anushkadesigner.com.

11. Fraudulent Return Claims

  • Anushka Designer reserves the right to reject return requests suspected of fraudulent activity.
  • Customers making repeated return claims may be subject to additional verification.

12. Policy Modifications

  • Anushka Designer may update this policy at any time.
  • Changes will be effective immediately and posted on our website.

13. Customer Support For return-related queries, contact us at:

By purchasing from Anushka Designer, customers agree to this Return Policy.