Refund Policy for Anushka Designer
Effective Date: 23-02-2025
1. Introduction
At Anushka Designer, we strive to provide high-quality products and exceptional customer service. This Refund Policy explains the conditions under which customers can request a refund, replacement, or return of products purchased from our website [https://anushkadesigner.com/].
2. Eligibility for Refunds
Customers can request a refund under the following circumstances:
- If the product received is defective or damaged.
- If the product does not match the description provided on our website.
- If an incorrect product is delivered.
- If the product is not delivered within the estimated delivery timeframe.
- If the product is lost during transit.
3. Non-Refundable Items
Certain items are not eligible for refunds:
- Customized or personalized products.
- Sale or discounted items.
- Products that have been used, altered, or washed.
- Products without original packaging or missing accessories.
- Digital or downloadable items.
4. Refund Request Process
To request a refund, customers must:
- Contact our customer support team at support@anushkadesigner.com or call 8799758644.
- Provide the order number, product details, and reason for the refund request.
- Attach clear images of the defective, damaged, or incorrect item (if applicable).
- Submit the request within 7 days of receiving the product.
5. Return Shipping Policy
- Customers are required to return the product in its original packaging.
- Return shipping costs will be covered by Anushka Designer in case of incorrect, defective, or damaged items.
- If the return is due to a change of mind, the customer will bear the shipping charges.
- A tracking number must be provided for returned shipments.
6. Refund Processing Time
- Once the returned product is received and inspected, the refund will be processed within 7-10 business days.
- Refunds will be issued through the original payment method.
- If a refund is delayed, customers can contact support for assistance.
7. Exchange Policy
- Customers can opt for an exchange instead of a refund if they prefer.
- Exchanges are subject to product availability.
- If the requested exchange product is unavailable, a full refund will be provided.
8. Order Cancellation Policy
- Orders can be canceled within 24 hours of placement.
- If an order has already been processed or shipped, it cannot be canceled.
- Refunds for canceled orders will be issued within 5-7 business days.
9. Partial Refunds
- In cases where only part of an order is returned, a partial refund will be provided based on the value of the returned item.
- Shipping fees for the original order may be non-refundable.
10. Dispute Resolution
- Any disputes regarding refunds will be handled in accordance with Indian consumer protection laws.
- Customers can escalate unresolved issues by contacting our legal team at legal@anushkadesigner.com.
11. Fraudulent Claims
- Anushka Designer reserves the right to reject refund requests suspected of fraudulent activity.
- Repeated refund requests from the same customer may be flagged for review.
12. Changes to Refund Policy
- Anushka Designer reserves the right to modify this policy at any time.
- Updated policies will be available on our website and effective immediately.
13. Customer Support
For refund-related inquiries, customers can reach out to:
By purchasing from Anushka Designer, customers agree to this Refund Policy.