Refund Policy for Anushka Designer

Effective Date: 23-02-2025

1. Introduction At Anushka Designer, we strive to provide high-quality products and exceptional customer service. This Refund Policy explains the conditions under which customers can request a refund, replacement, or return of products purchased from our website [https://anushkadesigner.com/].

2. Eligibility for Refunds Customers can request a refund under the following circumstances:

• If the product received is defective or damaged.
• If the product does not match the description provided on our website.
• If an incorrect product is delivered.
• If the product is not delivered within the estimated delivery timeframe.
• If the product is lost during transit.

3. Non-Refundable Items Certain items are not eligible for refunds:

• Customized or personalized products.
• Sale or discounted items.
• Products that have been used, altered, or washed.
• Products without original packaging or missing accessories.
• Digital or downloadable items.

4. Refund Request Process To request a refund, customers must:

• Contact our customer support team at support@anushkadesigner.com or call 8799758644.
• Provide the order number, product details, and reason for the refund request.
• Attach clear images of the defective, damaged, or incorrect item (if applicable).
• Submit the request within 7 days of receiving the product.

5. Return Shipping Policy

• Customers are required to return the product in its original packaging.
• Return shipping costs will be covered by Anushka Designer in case of incorrect, defective, or damaged items.
• If the return is due to a change of mind, the customer will bear the shipping charges.
• A tracking number must be provided for returned shipments.

6. Refund Processing Time

• Once the returned product is received and inspected, the refund will be processed within 7-10 business days.
• Refunds will be issued through the original payment method.
• If a refund is delayed, customers can contact support for assistance.

7. Exchange Policy

• Customers can opt for an exchange instead of a refund if they prefer.
• Exchanges are subject to product availability.
• If the requested exchange product is unavailable, a full refund will be provided.

8. Order Cancellation Policy

• Orders can be canceled within 24 hours of placement.
• If an order has already been processed or shipped, it cannot be canceled.
• Refunds for canceled orders will be issued within 5-7 business days.

9. Partial Refunds

• In cases where only part of an order is returned, a partial refund will be provided based on the value of the returned item.
• Shipping fees for the original order may be non-refundable.

10. Dispute Resolution

• Any disputes regarding refunds will be handled in accordance with Indian consumer protection laws.
• Customers can escalate unresolved issues by contacting our legal team at legal@anushkadesigner.com.

11. Fraudulent Claims

• Anushka Designer reserves the right to reject refund requests suspected of fraudulent activity.
• Repeated refund requests from the same customer may be flagged for review.

12. Changes to Refund Policy

• Anushka Designer reserves the right to modify this policy at any time.
• Updated policies will be available on our website and effective immediately.

13. Customer Support For refund-related inquiries, customers can reach out to:

• Phone: 8799758644
• Email: ask@anushkadesigner.com
• Website: [https://anushkadesigner.com/]

By purchasing from Anushka Designer, customers agree to this Refund Policy.